Director of Operations

What is in it for you:

• Competitive salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

1. Operational Oversight

• Oversee and direct all operational departments, including Front Office, Housekeeping, Food & Beverage and Culinary.
• Monitor daily operations and address issues to ensure seamless guest experiences.
• Ensure departmental compliance with brand and service standards.
• Ensure every touchpoint of the guest journey reflects personalized, anticipatory, and intuitive service.
• Works closely with department heads to drive service excellence, operational efficiency, and revenue growth.

2. Staff Leadership & Development

• Recruit, train, mentor, and manage department heads and supervisory staff.
• Foster a positive work environment that promotes teamwork, accountability, and service excellence.
• Lead performance management and succession planning initiatives.

3. Financial & Strategic Management

• Assist the General Manager in developing and executing annual budgets, forecasts, and operational plans.
• Monitor financial performance, control costs, and drive revenue-generating initiatives.
• Analyze operational data to identify areas for improvement.

4. Guest Experience

• Champion a guest-first culture across the hotel.
• Respond to guest feedback and complaints in a timely and professional manner.
• Ensure the delivery of personalized and memorable guest experiences.
• https://careers.accor.com/global/en/job/director-of-operations-in-sofitel-washington-dc-lafayette-square-washington–jid-57478