Assistant Director of Front Office

The iconic Beverly Hilton is looking for an Assistant Director of Front Office to join the Front Office Team!  

Since 1955, the hotel has hosted memorable moments etched in history from dazzling red-carpet events to celebrity galas and we want you to be a part of the team who combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills. 

This Forbes 4-Star hotel has over 500 rooms, 60,000 square of feet of banquet space, and 4 food and beverage outlets. This includes 2 restaurants, a lounge, and in-room dining.  

Want to learn more? Hotel Website, Facebook, Instagram, YouTube 

What will I be doing?

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
• https://jobs.hilton.com/apac/en/job/HOT0BOX7/Assistant-Director-of-Front-Office-Hilton-Beverly