Director of Operations

Every day is different at IHG, but you’ll mostly be:

• Create, upgrade & implement innovated Ideas which is aligned with the latest F&B trends in the Market which attract guests and increase their Satisfaction
• Assist in repositioning & conceptualization of our F&B and culinary landscape
• Assist General Manager in identifying & defining the new outlet concepts
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Identify additional sales opportunities to enhance revenue
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty regularly communicate with guests to ensure expectations are met
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
• Direct everyday activities, plan and assign work ensuring you always have the accurate staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognize good performance
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints – making sure you maintain a high level of guest satisfaction
• Help prepare the hotel’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs
• Drive promotions that deliver great dining experiences for guests at a good value make sure credit and financial transactions are handled securely
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
• Keep an eye on competitor activity / industry innovation.
• Review and approve menu design and concepts with the Director of Kitchens
• Make sure food and drinks are secure and stored safely – always keep stock replenished to minimize waste
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
• Directing everyday activity to enable your team to deliver exceptional guest experiences
• Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Acting as a key public relations representative in your hotel’s local community

What We need from you:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
• Experience in the Red Sea is a must
• https://careers.ihg.com/en/job-details/?jobref=Director+of+Operations+-+Continental+Plaza+Beach+Resort%7cUK%7c141391#444452