Hotel Concierge

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Don’t miss out on this opportunity!

First impressions are lasting impressions!
We are seeking a qualified, service-minded ambassador for this exciting Luxury Concierge position.

Concierge (Full-Time)

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• Welcome all guests in a luxury environment, and manage multiple priorities calmly delivering results in a fast paced environment.
• Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards.
• Handling all incoming Concierge phone calls to the hotel including In-house guest requests. Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning, celebrations) and identifying appropriate providers.
• Respond to special requests from all guests with unique needs and follow up to ensure satisfaction.
• Provide Philadelphia area information, special events, activities and happenings to guests including detailed knowledge of the hotel, surroundings and amenities.
• Assist guests with directions and information regarding property and local areas of interest.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Assist in enrolling guests in our ALL Accor frequent guest program.
• https://careers.accor.com/global/en/job/hotel-concierge-full-time-in-sofitel-philadelphia-at-rittenhouse-square-philade-jid-57949