Resident Concierge

The Concierge is responsible for the overall Resident and guest satisfaction including initiating contact and fulfilling the requests of the Residents entering the residences or hotel and creating a delightful arrival and departure experience.

Department Job Functions:

• Provide excellent service consistent with the property’s core service standards and brand attributes
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
• Ability to think clearly, quickly, maintains concentration and makes concise decisions.
• The ability to focus and pay attention to details
• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Perform all duties as deemed necessary for the success of the department
• Be knowledgeable of Department Residences and Hotel goals
• Maintain complete knowledge and comply with all Residential and hotel departmental policies and procedures.
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
• Proactively seek to provide refined luxury service ensuring guest satisfaction
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Be familiar with local establishments and activities i.e. Restaurants, night clubs, shows
• Awareness and ability to communicate daily events and functions
• Be knowledgeable of Hotel information to answer guest inquiries
• Serve as ambassadors of the property by being the first point of guest contact
• Ability to focus attention on guest needs, remaining calm and courteous.
• Maintain positive guest relations at all times
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• An ability to understand the Residents’ inquiries and provide responses
• An ability to maintain the confidentiality of all Residential guest information and pertinent hotel data
• Accommodate all Residents requests expediently and courteously
• Follow up with designated Residential or hotel personnel to ensure completion of request.
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Document Residents requests for Concierge or Valet assistance.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• https://jobs.hilton.com/apac/en/job/HOT0BPDR/Resident-Concierge-On-Call-Waldorf-Astoria-Las-Vegas