Reservation Coordinator

JOB DESCRIPTION

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The Hilton Salt Lake City Center is looking for a Reservations Coordinator to join their talented team. This is a fantastic opportunity to explore various career paths in the hotel industry. If you’re looking to take your career to new heights, apply now and join the Hilton family!

What will I be doing?

As a Reservations Coordinator, you would be responsible for assisting group and individual reservations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
• Build Group SRPs. Audits OnQ PM, R&I and Passkey for reservations, inventory and rate accuracy. Looks for special requests, coding issues and billing accuracy.
• Enters airline crew room blocks and reservations changes
• Reviews actualized rooms for potential billing errors.
• Reviews group pick up, assists in forecasting and ensuring proper availability.
• Provide and maintain professional, sincere, courteous, concise and knowledgeable service and communication to all guests and associates.
• Demonstrate expertise in all areas of reservations process, systems, and general operations of the hotel
• Coordinate room reservations and related functions with in-house departments and clients
• Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests
• Coordinate tasks with other departments.  Ensure they are completed on time and that they meet appropriate quality standard
• Consistency and attention to detail are critical for this role.  Several departments throughout the property are reliant upon the information we provide and the ability to maintain the satisfaction of our groups

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• https://jobs.hilton.com/apac/en/job/HOT0BPJ6/Reservation-Coordinator-Hilton-Salt-Lake-City-Center