Head Telephone Operator

JOB DESCRIPTION

The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Head Telephone Operator to join the team.

Situated on 22 acres along Waikiki’s broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki’s most unique meeting and event venues.

Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list!

• Classification:  Full-Time
• Schedule:  full availability, mornings, evenings, overnight, weekends and holidays required
• The hourly rate is:  $26.98 to $33.72

The ideal candidate will have a minimum of two years of experience as a telephone operator, along with at least one year of supervisory experience, one year of customer service experience, and the flexibility to work a varied schedule.

What will I be doing?

A Head Telephone Operator is responsible for answering both internal and external telephone inquiries in a friendly, enthusiastic and courteous manner, directing calls through the hotel switchboard, inputting and retrieving messages. Oversees the operation of the hotel communications system and maintains continuous service and support to the telephone system. Actively coordinates communications within the hotel including emergency procedures, alarms, and life safety, acting as a liaison to all appropriate local Emergency Services. Supervises and coordinates training of Telephone Operators to ensure the courteous and efficient operation of the switchboard. Specifically, they would be responsible for the following:

• Promptly answers and monitors the answering of telephone calls using positive and clear English communication. Requires continuous sitting in a confined space for long periods of time. Receives wake up call information, carefully inputs the information into the automated wake up system for individuals and groups.
• https://jobs.hilton.com/apac/en/job/HOT0BQ29/Head-Telephone-Operator-Hilton-Hawaiian-Village-Waikiki-Beach-Resort