Front Desk Agent

The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton is seeking 2 full-time Guest Service Agents to join their Front Office team! Our unique, art-filled hotel in downtown Nashville is just steps away from the honky tonks and live music on Broadway. Located in Bankers Alley, we’re within a mile of Nissan Stadium, Bridgestone Arena, and the Ryman Auditorium.

The ideal candidate will hold comparable Front Desk experience, preferably with Hilton or a min of 6 months of customer service experience and have full availability to work the ever-changing schedule of hospitality, which includes overnight shifts. This is a fantastic opportunity for those seeking to begin their hospitality career.

Shift Pattern: 1 position will be needed for PM shifts only, starting as early as 3PM and ending as late as 11.30PM, Availability for weekends and holidays is required.

The 2nd position will have a split schedule with 3 MID shifts, as early as 11AM-12PM and 2 overnight shifts, that will start at 11PM and end by 7.30AM, Availability for weekends and holidays is required.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

ttps://jobs.hilton.com/apac/en/job/HOT0BQ0P/Front-Desk-Agent-The-Bankers-Alley-Tapestry-by-Hilton