About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
Four Seasons Hotel Miami is looking for a Guest Services Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
About the position
- Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
- Maintains detailed records of all guest room deliveries, amenity/wedding deliveries and all necessary back up for each pay period to ensure proper payroll for bellman.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Coordinates daily activities of bellman including completion of Bellman Daily Checklist, organization of bag storage area, porterage, group arrival/departure information, cart maintenance, and weekly standards testing.
- Comply with Four Seasons’ Work Rules and Standards of Conduct.
- Work harmoniously and professionally with co-workers and supervisors.
Preferred Qualifications and Skills
- Must be able to work all shifts including, AM’s, PM’s, weekends, and holidays.
- One to two years previous experience in a line or supervisory position in related position.
What to Expect
- Competitive Salary & Wages
- Medical, Dental and Vision insurance
- 401(k) Retirement Plan
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
