The IT Coordinator is responsible for the daily management of the hotel’s technological systems, ensuring their operability and efficiency. This role involves coordinating technical support, overseeing the IT infrastructure’s operational performance, and collaborating with various departments to optimize technological processes, enhancing the experience for both employees and guests while maintaining high standards of security and service.
Responsibilities
· Coordinate and monitor daily IT operations, including network administration, system maintenance, and user support.
· Implement and maintain IT security measures to protect the organization’s data and systems, following the guidelines defined by the IT Manager.
· Collaborate with various departments to identify technological needs and develop innovative solutions.
· Support IT projects, participating in planning, execution, and progress tracking.
· Provide technical support and troubleshoot hardware and software issues.
· Assist in the implementation and maintenance of IT procedures and technical documentation.
· Train staff on new technologies and best practices related to IT systems.
· Manage and track the inventory of hardware, software, and licenses, ensuring proper use and maintenance.
· Log, follow up, and close technical support tickets, ensuring timely responses and user satisfaction.
· Coordinate with external service providers (telecommunications, equipment maintenance, etc.), ensuring compliance with contracted services.
· Regularly verify the proper functioning of systems and technological devices available to guests (entertainment systems, in-room Wi-Fi, etc.).
· Provide technical assistance during events, conferences, or corporate meetings held at the hotel, ensuring connectivity and audiovisual equipment functionality.
· Support the implementation or upgrade of hotel-specific systems (PMS, POS, CRM, etc.), collaborating with vendors and internal users to facilitate adoption.https://careers.accor.com/global/en/job/it-coordinator-movenpick-kigali-rwanda-in-movenpick-movenpick-hotel-kigali-kigali-rwanda-jid-58961
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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