TMS & Field Operation Manager

This role is to perform as IT leader to the TMS hotels.  Ensure the consistency and quality of hotel IT operations and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver Brand Standards through our people in a responsible way.

Your day to day

• Develop implementation process and monitor implementation quality
• Look for better workflows to further improve work efficiency and quality
• Responsible for the production of work-related documents and processes
• Work with TMS support team to improve TMS service quality
• Report duty whenever required for problem-shooting.
• Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
• Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation, etc.
• Performs any other duties as required by Hotel Management Team,
• Provides assistance and guidelines to the hotels in assigned area for IT Audit process and build a cohesive IT team in the assigned area.
• Proactively participates in the GC Property, Owner & Stay Experience Products & Platforms IT projects deployment in the assigned area for testing, coordination, and implementation.
• Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area.
• Provides support and resources to the IT team for recruitment, performance management and development needs.
• Provides professional support and training to hotel to make sure the brand standard compliance. Supports GC P&T product team to deliver product.
• Demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
• Be a credible IT professional who is trusted by superiors, colleagues, and the subordinates.