Front Desk Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
We are seeking a dynamic and guest-focused Front Desk Manager to join the pre-opening team at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Director of Rooms, you will be responsible for leading the Front Desk operations, ensuring a seamless and memorable arrival and departure experience for every guest.

What You Will Do

• Lead and manage the daily operations of the Front Desk, ensuring smooth check-ins, check-outs, and personalized guest service.
• Supervise, train, and develop the Front Desk team, setting clear performance standards to ensure service excellence.
• Handle guest feedback, concerns, and special requests promptly and professionally.
• Work closely with Housekeeping, Engineering, and other departments to support operational needs and guest satisfaction.
• Oversee room assignments, upgrades, billing accuracy, and guest profile management.
• Maintain a strong presence in the lobby during peak times and assist in handling VIP arrivals and departures.
• Support the pre-opening phase through team recruitment, systems setup, and SOP development.
• Ensure compliance with Four Seasons brand standards, company policies, and local regulations.

What You Bring

• At least 5 years of experience in Front Desk operations, including 2 years in a supervisory or managerial role, preferably in luxury hospitality.
• Proven leadership skills, guest service excellence, and the ability to perform under pressure.
• Proficiency in Opera PMS and Microsoft Office Suite.
• Strong interpersonal skills, emotional intelligence, and attention to detail.
• Fluency in English is required.https://careers.fourseasons.com/us/en/job/REQ10342972/Front-Desk-Manager-Four-Seasons-Resort-and-Residences-AMAALA-at-Triple-Bay