Resort Sales Executive

JOB DESCRIPTION

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Resort Sales Executive is the main driver for all up sales and sales for our outlets including our Spa and other activities. The team member will be mainly operating at the lobby to make the initial contact with our guest on arrival and be the person to go for through-out our guest stay for all information on F&B outlets including our spa for special events and occasion and general bookings.

What will you be doing? 

As the Resort Sales Executive, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace
• Actively promote the services and facilities of Hilton hotels to guests of the hotel on arrival and through out their stay
• Approach guests in each F&B outlets specifically targeting certain guests to upsell F&B and Spa products
• Collect guests’ feedback and sharing it with the F&B team
• https://jobs.hilton.com/apac/en/job/HOT0BR5I/Resort-Sales-Executive