Housekeeping Trainer

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

Reporting to the Director of Housekeeping, the Housekeeping Trainer (Supervisor level) will work closely on a daily basis with our outsourced company, to ensure housekeeping team members are provided with the training that is required to perform at a 5* level and be able to exceed our guest expectations. You will possess an energetic, engaging style and have an impeccable eye for the finest of details, that will be put to good use within our high volume operation.

What you will do:

• Implement, facilitate and oversee the Housekeeping training programs and ensure standards are followed
• Provide on-going coaching and guidance to the Housekeeping Colleagues to ensure consistency of service quality
• Create and develop the Housekeeping training materials and programs to meet the needs of the hotel
• Welcome new Colleagues, create and develop their welcome plans
• Facilitate briefings and team meetings
• Complete standards tests and inspections on a daily basis
• Ensure all team member training, documentation and testing is completed in the required time frame

What you will bring:

• A passion for providing a memorable guest experience and superior quality
• An immaculate eye for detail
• Excellent interpersonal and communication skills
• Superior time management and multi-tasking skills
• Ability to work under pressure and good problem-solving skills
• Strong computer and administration skills
• Previous luxury hotel experience is desirable but not essential

What we offer: 

• Competitive wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniform
• Complimentary Employee Meals

If you think you are a fit for this role, we look forward to receiving your application!

We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.

Please note applicants must have Australian working rights to be considered for this position.

https://careers.fourseasons.com/us/en/job/REQ10350566/Housekeeping-Trainer