Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.
Preferred:
• Group sales experience
CORE WORK ACTIVITIES
Managing Sales Activities
• Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office.
• Refers opportunities to sales associate if business is outside these parameters.
• Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.
• Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities.
• Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options).
• Understands the importance of the destination sell as well as the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
https://careers.marriott.com/group-and-sales-executive/job/A7CB2E76CAC2D96398E0E63CD1791290
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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