Fairmont Gold Supervisor – Casual

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility

Fairmont Gold Supervisor

Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment.   As well as assisting The Fairmont Gold Manager in all aspects of guest service and guest satisfaction that are generated and maintained in the Fairmont Gold Department.

What you will be doing: 

• Coordinating all aspects of the Fairmont Gold floor to ensure the highest level of guest service and satisfaction at all times
• Supervising daily Lounge operations and Gold Buffet attendants to ensure all Luxury Guest Service and F&B Standards are met as well as maintain Fairmont Gold Brand Standards
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, transportation, special events, tickets, confirmations and other services
• Develop and maintain strong Guest relationships to build Fairmont Gold Loyalty
• Participation in annual action planning for enhancing Fairmont Gold product and services
• https://careers.accor.com/global/en/job/fairmont-gold-supervisor-casual-in-fairmont-orchid-hawaii-kohala-coast-united-states-jid-59957