Fairmont Gold Assistant Manager

At Fairmont Empress, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Managing all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times
• Ensuring that all team members have the necessary resources available to exceed guest expectations
• Consistently seeking ideas for enhancing the Fairmont Gold product and services
• Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy
• Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
• Managing all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
• Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on initiative to provide five star service
• Balance operational, administrative and Colleague needs
• Lead the operation of the Fairmont Gold arrival and departures experience.
• Responsible for the training, development and performance management up to and including termination of the Fairmont Gold Attendants
• Responsible for recruitment, onboarding and training of new Fairmont Gold Attendants
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
• Hourly rate $32.43
• https://careers.accor.com/global/en/job/fairmont-gold-assistant-manager-full-time-in-fairmont-empress-victoria-canada-jid-59796