Learning & Development Manager

Responsibilities:

Reporting to the Director of Talent & Culture, your essential duties will include:

• Consistently offer professional, warm, and engaging service
• Participate in the creation, implementation, and facilitation of the hotel’s training plan and its budget, aligned with the property’s strategic goals and objectives
• Conduct an annual training needs analysis and collaborate with department heads to identify development opportunities for their teams
• Define learning priorities (onboarding, technical skills, soft skills, management, etc.)
• Initiate, coordinate, deliver, and follow up on all training activities within the hotel
• Actively establish relationships and partnerships with industry associations, external training providers, and academic institutions related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Track attendance and post-training evaluations
• Measure the impact of training on operational performance (KPIs, feedback, quality audits, etc.)
• Prepare monthly training reports and annual training reviews
• Select and coordinate external speakers / certified training organizations
• Train and support internal trainers
• Foster a continuous learning culture on the ground
• Maintain an up-to-date training calendar to maximize learning resources and opportunities
• Perform any other duties as assigned
• https://careers.accor.com/global/en/job/learning-and-development-manager-in-victoria-golf-resort-and-spa-managed-by-accor-quar-jid-55952