Reservations Agent

Victoria Golf Resort & Spa Managed by Accor

Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve

About Fairmont Hotels & Resorts

Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.

Reservations Agent M/F/X

Every memorable journey begins with a first conversation — and at Fairmont, our Reservations Agents are the architects of these first impressions.

In this role, you won’t just make a booking; you will create a unique and special connection, one that invites our guests into a world of unforgettable moments.

With warmth, authenticity, and a deep understanding of their needs, you will craft tailor-made experiences that transform a simple stay into a cherished memory.

Summary of Responsibilities:

Reporting to the Director of Sales & Revenue, essential duties and responsibilities include, but are not limited to :

• Consistently offer professional, friendly, and engaging service.
• Handle all types of reservations – from individual travelers to travel agencies, as well as group rooming lists and tours.
• Ensure that all reservation requests are processed promptly and according to established standards.
• Complete daily tasks such as Alerts, Traces, Pickups, Online Reservation System (ORS) bookings, Opera Exchange Interface (OXI interface), and no-show management.
• https://careers.accor.com/global/en/job/reservations-agent-in-victoria-golf-resort-and-spa-managed-by-accor-quar-jid-58667