Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

    • Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

 

 

About the role

We currently have an opportunity for a talented and creative Guest Services Manager to join our iconic Four Seasons Hotel Milan.

 

What you will do

Reporting directly to the Front of House Manager, the Guest Services Manager will be responsible for the following key responsibilities:

  • Foster and maintain a harmonious and professional relationship with all hotel departments
  • Demonstrate strong interpersonal skills and the ability to engage effectively with team members at all levels
  • Coach and support Guest Services staff in delivering exceptional service, aligning with brand standards and behavioral benchmarks
  • Supervise and, when necessary, personally assist with luggage delivery, room moves, and guest arrivals/departures
  • Manage the Guest Services team, including recruitment, onboarding, scheduling, performance evaluations, and corrective actions as needed
  • Collaborate closely with the Guest Experience team to address guest feedback or service recovery situations promptly
  • Actively monitor lobby activity, engaging with guests (especially VIP and Elite guests) to provide personalized service
  • Coordinate with Guest Relations and Concierge teams to ensure seamless handling of luggage, deliveries, and special requests
  • https://careers.fourseasons.com/us/en/job/REQ10351693/Guest-Services-Manager

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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