Front Office Rooms

A Rooms Operations Intern is responsible for performing designated jobs and learning supportive functions in an assigned department in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Rooms Operations Intern, you would be responsible for performing designated jobs and learning supportive functions in an assigned department in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Rooms & Sales with booking, coordinating, and organizing Thanksgiving Parade Packages.
• Assist Front Office with Hilton Honors Enrollments and Synergy initiatives.
• Booking.com and Expedia.com extranet maintenance – replying to guest requests and inquiries.
• Assist with technology and sustainability initiatives.
• Greet and assist guests, responding to requests in a timely, friendly, and efficient manner.
• Perform word processing, typing, e-mailing, data entry, filing, faxing, copying, processing mail, and taking notes and/or dictation.
• Answer telephones.
• Expedite correspondence.
• Perform other general office duties and assist with special projects, as needed.
• Perform assigned duties as directed by the department manager and direct supervisor.
• Cross-train in additional departments, as needed.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Pay: $20/hour

Schedule: Mon-Fri 9 am-5 pm, must be able to commit at least 6 months

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
• https://jobs.hilton.com/apac/en/job/HOT0BS7M/Front-Office-Rooms-Operations-Intern-Temporary-New-York-Hilton-Midtown