Key Responsibilities**
#### **Hotel Safety & Security Operations**
* Manage and monitor daily **security operations**, ensuring a safe environment for guests, staff, and visitors.
* Develop, implement, and regularly review **security policies, standard operating procedures (SOPs)**, and emergency response plans.
* Oversee the **CCTV monitoring system**, access control points, key handling, and perimeter security.
* Conduct regular **risk assessments**, patrols, and inspections of all hotel areas.
#### **Guest & Colleague Protection**
* Ensure **discreet protection of VIPs and high-profile guests**, including coordination with local authorities when needed.
* Respond immediately to incidents such as **theft, accidents, disturbances, or fire alarms**, ensuring proper documentation and reporting.
* Conduct **investigations** into security-related incidents and take corrective/preventive actions.
* Ensure lost & found procedures are followed and secure guest privacy at all times.
#### **Crisis & Emergency Management**
* Act as the **Emergency Response Team Leader** in fire, medical, or disaster situations.
* Organize and lead regular **emergency drills**, fire safety training, and evacuation exercises.
* Maintain the hotel’s **fire safety system and firefighting equipment**, ensuring full compliance with legal standards.
* Liaise with **local police, hospitals, embassies**, and emergency services when required.
#### **Leadership & Team Development**
* Recruit, train, and manage the hotel’s **Security Officers and Control Room Operators**.
* Conduct regular training on **security awareness, conflict de-escalation, guest interaction, and emergency response**.
* Promote a professional image of the security team in alignment with **luxury service expectations**.
* Schedule and manage rosters to ensure 24/7 coverage without disrupting guest experience.
#### **Compliance & Documentation**
* Ensure the hotel complies with all **local safety regulations, hotel licenses, legal reporting**, and insurance requirements.
* Maintain updated documentation of all incidents, patrols, investigations, and drills.
* Collaborate with IHG corporate on **risk management reviews and safety audits**.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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