Spa Reservations Agent

Join our vibrant Spa Reservations team at the Castle in the Rockies! Are you detail-oriented, outgoing, and ready to grow your career in Spa Reservations and Spa Revenue Management within the hospitality industry? Enjoy the stunning beauty of the Canadian Rockies while advancing your skills with us.

Starting Rate: $18.93 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.02

Job Duties Include:

• Handle spa reservations, respond to guest inquiries via phone and email, and monitor voicemail to ensure timely responses.
• Work closely with Spa Sales, Reception, and Leadership teams to meet and exceed client expectations.
• Meet booking quotas, promote hotel services and spa amenities, and develop product knowledge to assist with treatment selection and retail sales.
• Generate and audit daily reports, maintain office records, and ensure reservation accuracy.
• Assist with Spa Reception, Attending, and Group Sales when needed, ensuring smooth spa operations.

Your Skills & Qualifications:

• Previous reservations or sales experience is an asset
• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
• Book4Time booking system experience an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong computer skills with a working knowledge of Word, and Excel
• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
• https://careers.accor.com/global/en/job/spa-reservations-agent-in-fairmont-banff-springs-banff-canada-jid-60982