Communications / Reservations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Communications / Reservations (CORE) Agent

Full Time

Beverly Wilshire a Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Hotel Communications Agent  reports to the CORE Manager. Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck’s, and become part of a iconic hotel of the Four Seasons Portfolio.

Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner. Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments. Support and assist the Front Desk team as needed;  Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties.

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism.
• Accommodate special requests whenever possible.
• Resolve guest complaints according to Four Seasons Standards.
• Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately.
• Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests.
• Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilize and ensure proper working condition of the telephone system, HotSos and booking system for in-room dining and spa.
• Describe the selection of in-room dining menu items to guests b
• https://careers.fourseasons.com/us/en/job/REQ10352645/Communications-Reservations-CORE-Agent