Front Office Manager

The Embassy Suites by Hilton Alexandria Old Town is looking for a passionate Front Office Manager to join our team! Our 280+ room hotel is located just steps from vibrant King Street and directly across from the King Street Metro Station, offering quick and easy access to Downtown D.C. Guests enjoy being close to waterfront dining, bars, and local attractions like the Torpedo Factory Art Center and the George Washington Masonic Memorial. We also offer complimentary breakfast and a nightly drinks reception that keeps our guests coming back!

The ideal candidate has willingness to work weekends, holidays, and variable shifts as needed, a minimum of 2-3 years in a supervisory or managerial role in a hotel setting, and has a passion for leading, training, and developing a team!

Shift Pattern: AM/PM/Overnight/Weekends/Holidays
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• https://jobs.hilton.com/apac/en/job/HOT0BSP1/Front-Office-Manager-Embassy-Suites-by-Hilton-Alexandria-Old-Town