Residential Host

bout Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

Qualification / Certification / Training
• Preferably foreign language skills (Russian, Arabic, German, Chinese)
• Working knowledge of:
o Opera
o Golden
o Key
o HotSOS
• FS Seychelles Host Training Plan
Equipment / Checklists
• Local SIM card & company phone
• Buggy
• Operational host equipment
• Microsoft Teams & Windows access
• Daily/Arrival/Departure checklists
Training and Knowledge
Reservations
• Understanding of the Reservations system, BAR, key statistics, and operational data
Front Office
• Fully operational in all GRO tasks and systems (Opera, Golden, Key)
• Engage with guests pre-arrival, handling requests
• Create seamless in-villa check-in/check-out experiences
• Collect preferences for current and future stays
• Perform buggy transfers for multiple villas or resort crunches
• Provide full Concierge services to generate revenue via:
o Resort experiences
o Contracted excursions: boat tours, island tours, helicopters, restaurants, water
sports, hiking, photo sessions
• Create personalized itineraries with special touches, gifts, and memories
• Customize guest experience with “wows” like sunset drinks, appetizers, etc.
Residence
• Full knowledge of private homes vs. rental residences:https://careers.fourseasons.com/us/en/job/REQ10352455/Residential-Host