Reservation Supervisor

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Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.

• Oversee and manage the daily operations of the reservation department
• Train, mentor, and supervise reservation agents to maintain high service standards
• Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
• Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
• Collaborate with other departments to ensure seamless guest experiences
• Handle complex reservation inquiries and resolve guest issues promptly
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor offerings to maintain a competitive edge
• https://careers.accor.com/global/en/job/reservation-supervisor-in-fairmont-quasar-istanbul-istanbul-turkey-jid-62163