Spa Guest Relations Officer

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo’s prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia’s 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.

About the role
Welcoming and greeting clients warmly, and ensuring that they feel comfortable and have great spa experience on their visit by following Four Seasons standards and operational procedures.

What you will do

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Assist in other areas of the department as needed.

• Verify the attendant staff is present.
• Read and update the daily log and communicate relevant information to the staff.

• Operate the computer, copier, and credit card machines.
• Utilize the trace file, cashier sheets and handle the daily accounting based on hotel’s cashiering policy.
• Process outgoing mail
• Process all charges.
• Set up and handle gift certificates.
• Requisition and stock office supplies for the desk.
• Copy and distribute materials.
• Provide assistance to guests and members about the retail merchandise.
• Utilize the telephones according to Four Seasons standards.
• Respond properly in any hotel emergency or safety situation.
• Reporting any malfunction or Engineering issue to the appropriate department.
• Handling and prioritizing daily logistics to aid daily operations.
• To provide a friendly and professional service that always exceeds guest’s expectations.
• Comply with the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety are executed.
• To comply with local legislation as required.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• Perform any additional duties as assigned by the management.

• Control treatment’s booking efficiently to maximize the availability of bookings.
• Assist next booking of guests.
• Explain retail items to guests to achieve retail’s targets in reception.
• Promote membership program when it is required.

What you bring

High School education or equivalent experience

Preferred one to two years experience in hospitality industry or related position with Four Seasons or other organization

Advance Language knowledge in Japanese and English.

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    50％F&B outlet discount for other Four Seasons Hotel in Japan.
•    Complimentary Employee Meals
•    Social insurance

•    Define contribution benefit

•    Yearly health checks up

Schedule & Hours:

•     40 working hours per week.

•     10 days off every month except February　（9 days）

https://careers.fourseasons.com/us/en/job/REQ10338100/Spa-Guest-Relations-Officer