Guest Experience Manager

Contact Details

Office Address

Confidential information

Phone

Confidential information

Contact Name

Hospitality jobs

Vacancies

ceo@bhfirstconsulting.com

Posted: 2025-07-31
Departement: FO, Front office-GSA-GRO*

Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

The Guest Experience Manager is responsible for delivering a customized, memorable and unique experience to resort guests and residents. By personalizing the service and improving guest loyalty, this position will consistently focus upon developing new ways to improve the Guest Experience.

What you will do:

-Be a part of a pre-opening team!

-Oversee the resolution of guest concerns, and facilitates the delivery of quality, clean and safe facilities, amenities and services.

-Works cohesively with Resort Assistant Managers and all areas within the Front Office.

-Responsible for monitoring guest satisfaction and recommending approaches that can be implemented to better serve our guests.

-Manage and isolate specific VIP guests’ pre-arrival, while in house, and post-stay.

-Connect with each glitch guest to ensure full resolution while the guest is on property.

-Trace and write cards for VIP arrivals

-Walk all VIP rooms prior to arrival to ensure cleanliness, amenities and traces are placed.

-Coordinate guest experience of VIP guests while on property by communicating with all operational departments in the Resort (Housekeeping, Pool & Beach, F&B Outlets, Spa).

-Meet and greet all curbside and limousine arrivals throughout the day.

-Manage the queue rooms.

-Reach out to VIP guests prior to arrival to introduce yourself confirm transportation and offer to set up itinerary items while in house to personalize their stay.

-Attend Morning Operations Meeting and speak regarding each VIP arrival and the purpose of their stay.

-Act as point person for communication of the guest experience for VIP guests.

-Create and manage Excel spreadsheet daily of all VIP arrivals that GEM is responsible.

-Ability to cover Resort Assistant Manager shifts as business require

What you bring:

-College degree preferred, especially in Hospitality & Resort Management, Business Administration, or equivalent experience.

-At least 3 years of experience in hospitality, preferably in a luxury environment.

-Strong and effective communication skills.

https://careers.fourseasons.com/us/en/job/REQ10349116/Guest-Experience-Manager

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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