Night Auditor

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Main purpose:

• You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
• Take ownership for the security and safety of the guests
• To have a good knowledge of the Hotel’s facilities
• Ensure that you have full understanding and tractability of all correspondence relating to bookings

Overview of duties

• Ensures guests have a smooth running stay at the hotel.
• Organises the customer welcome and care provided by your team
• Follows the night audit procedure comprehensively
• Works through the shift check list to ensure corridors are checked,  breakfast lists amended and such like tasks are completed.
• Helps meet the department’s quantitative and qualitative targets
• Implements brand and Group projects

Customer relations

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Takes into account and anticipates guests’ needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution

Essential 

• To be flexible.
• Have a “can do” attitude.
• Able to work shifts.
• https://careers.accor.com/global/en/job/night-auditor-in-novotel-newcastle-airport-newcastle-upon-tyne-unit-jid-62631