Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.
As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Your mission:
Technico–functional specialist for ALL Loyalty support perimeter:
·Being a referent on Loyalty applications
·Handling tickets raised by L1 teams or customer care to L2 Loyalty support by providing solutions or escalating the technical issue to the appropriate team
·Analyzing tickets to identify pain points within Distribution and Loyalty support
·Integrating new projects into the support chain by contributing to the creation of necessary documentation for support teams.
·Attending regular technical committee meetings with Level 3 teams (IT) to move forward pending issues.
·Coordinating Hypercare with Project owners and Project managers after a release
·Workshop participation to integrate a new project in the Support chain by contributing to the build of necessary documentation for support teams.
Overall coordination and performance management :
·Improving workflow process on the ticketing tool (Service Now)
·Managing action plans internally and with other teams ( Project teams, IT, hubs, strategic partners, Loyalty business teams, L1 support and other Accor departments)
·Building dashboards, extracting data, and performing data analysis to develop action plans within the service
·Reporting and summarizing KPIs for management
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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