Housekeeping Supervisor

WHAT YOU WILL BE DOING:

You are at the heart of the hotel! As a Housekeeping Supervisor you will ensure our guests have an exceptional experience by inspecting guest rooms and assisting your housekeeping colleagues while upholding the highest brand standards of service.

You enjoy working in a team and accomplishing tasks that will make other’s feel cared for – and it just so happens you’ll be doing just that in an award-winning hotel.

• Being familiar with the property, departments, hours of operation and services of the hotel
• Assisting with training, ordering supplies and providing support in order to consistently provide quality guest rooms and public areas
• Completing maintenance work orders (Swiss Service)
• Monitoring and evaluating Room Attendant’s performance
• Turning in all lost and found items in accordance with the Lost and Found procedures
• Cleaning, dusting, scrubbing, polishing and servicing guestrooms (when needed) in accordance with hotel procedures and Housekeeping Room Attendant checklist
• Conducting room inspections to ensure all rooms are cleaned to standard
• Maintaining status reports for guest rooms
• Actively participating in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs
• Running all Housekeeping Reports
• Reporting any damage and hazards or suspicious activity in hallways or heart of the house.
• Answering the housekeeping phone and fulfilling guest requests
• Consistently walking the hotel for inspection purposes
• Providing warm and friendly service for both internal or external guests
• Actively participating in morning briefings
• Participating in any scheduled training and development programs
• Following all safety rules, emergency procedures and fire prevention regulations.
• Following all company standards, policies, and guidelines, local government regulations and service standardshttps://careers.accor.com/global/en/job/housekeeping-supervisor-in-swissotel-chicago-chicago-united-states-jid-62741