Reservations Agent

JOB DESCRIPTION

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert inquiries quickly into contracted business
• Handle all incoming reservation-related e-mails promptly, in line with standard response times.
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and meet the guest’s expectations
• Able to describe booking terms and policies for various packages.
• Handle Group reservations (if applicable) including creation of SRP’s, Group Master, rooming list, package setup.
• Ensure all reservations requests are processed accurately and completely, with relevant information shared with concerned department.
• Handle modification or cancellation enquiries from guests and partners.
• Build and maintain strong relationship with partners, regular bookers, repeat guests.
• Follow-up on payments for reservations requiring prepayments. (e.g. advance deposits, travel agent bookings with cash payment basis).
• Collaborate with other departments, including Front Office, Commercial, and Finance. https://jobs.hilton.com/apac/en/job/HOT0BTWH/Reservations-Agent-Waldorf-Astoria-Ras-Al-Khaimah