Assistant Reservations Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The role of Assistant Reservations Manager is critical to the maximization of both our room revenue and our employees’ talent within Reservations, for The Fairmont Chateau Lake Louise.  This department requires strong, clear and consistent leadership with a focus on constant improvement of processes and employee performance.

What You’ll Be Doing

• Assist in managing the Daily Operations of the Reservations Department, act as Reservations Manager in his/her absence, and support the Reservations team in achieving departmental objectives (Employee Engagement, Reputation Performance Score, Reservations Accuracy, RevPar, etc.).
• Lead the Reservations colleagues by ensuring proper hiring, training, and scheduling.
• Schedule Reservation Agents to cover all shifts, achieve forecasted productivity, and complete bi-weekly payroll.
• Supervise colleagues within the department to ensure that standards and policies of service are maintained.
• Conduct valuable performance reviews and provide on-going feedback to Reservations colleagues while providing opportunities for learning and development.
• Attend Pre-Convention and Revenue Management meetings as required.
• Find opportunities to exceed our guests’ expectations by being intuitive, ensuring the “right guest is in the right room”, and enable our front-line colleagues to deliver exceptional service during our guests’ stays.
• https://careers.accor.com/global/en/job/assistant-reservations-manager-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-53996