Welcome Desk Agent

W Edinburgh is hiring a Welcome Desk Agent (Receptionist) team to join team! We invite you to play an integral part in bringing to life this unique project.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Welcome Office Manager (Front Office), as Welcome Desk Agent you will play a central role in the guest’s experience, providing a warm welcome at all times and ensuring a five-star, personalized stay.

Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is friendly, loves interacting with people, and is a team-player!

As Welcome Desk Agent, key aspects of your role will include:

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Process guest check-ins and check-outs
• Process all payment types such as room charges, cash, checks, debit, or credit
• Handle guest complaints and payment disputes
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Supply guests with directions and information regarding property and local areas of interest
• Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success

Our ideal Welcome Desk Agent is someone who has:

• Confidence interacting with guests
• Good communication skills – both written and verbal English
• Multi-tasking skills
• Comfortable using computers and systems
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality
• https://careers.marriott.com/welcome-desk-agent/job/E59F892AD1E6EC65AFCCC4C8A1D3B6EF