Manager in Training

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the role

Residential Division

The Manager in Training (MIT) program at Four Seasons is designed to provide a bridge between the education participants receive at hospitality management university programs and the operational reality of leading in a luxury hotel environment. During the 12-to-18-month program, MIT participants will rotate through two operational leadership experiences based on their division of choice.  Additionally, MITs will be exposed to all aspects of the leader experience, assigned a strategic project, partnered with a senior leadership mentor, and provided with feedback throughout the program.

What you will do

• • Contribute to our environment with a positive and friendly attitude
  • Demonstrate strong work ethic and proven leadership skills with the ability to make decisions to best serve our guest and employees
  • Learn and follow service standards and cultural standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services.
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
  • Lead daily shift briefings, ensure that all new hires have been properly trained and entered in to payroll system according to training manuals, give feedback and coaching to all service staff and communicate progress of training to management.
  • Work harmoniously and professionally with co-workers and supervisors; maintain discretion and confidentiality, including matters relating to guests, staff, and the company.  Understand Four Seasons’ style, practices, culture, terminology, and general philosophy. Use these principles as guideline for behavior.
  • Attend, participate in and occasionally lead required meetings or training events and perform other tasks as requested by management.
  • https://careers.fourseasons.com/us/en/job/REQ10354940/Manager-in-Training-MIT-Residential