Front Desk Agent

Join the Sheraton Suites Calgary Eau Claire (a uniquely managed Fairmont property within Accor) operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince’s Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

First impressions are everything! As a Front Desk Agent at Sheraton Suites Calgary Eau Claire, you will be
the first point of contact for our guests. From check-in to check-out, you will ensure every interaction is
welcoming, professional, and personalized—MAKING SPECIAL HAPPEN for every guest.

What you will be doing:

• Warmly welcome guests, respond to inquiries, and provide outstanding service throughout their
  stay
• Handle all aspects of the check-in and check-out process efficiently and according to established
  standards
• Process guest payments and settle accounts accurately
• Enter and coordinate in-room dining orders when required, as well as take and enter restaurant in-room dining orders
• Take initiative to add a personalized experience
• Proactively promote hotel services and amenities, looking for opportunities to enhance each guest’s stay through upselling and thoughtful recommendations
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols