Pool Experience Attendant

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Altitude Team as a Pool Experience Attendant located at SLS LUX in Miami. JOIN THE SLS FAMILY TODAY!

JOB PURPOSE

Under the general guidance of the Food and Beverage Manager, The Pool Experience Attendant will assist in delivering exceptional pool experiences to guests, ensuring safety and satisfaction by greeting guests, providing towels, arranging seating, setting up cabanas, serving food and drinks efficiently, supporting the wait and bar staff at all times and maintaining pool area cleanliness.

DUTIES + FUNCTIONS

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Greet guests warmly as they arrive and depart, understand and respond to all guest needs and requests in a timely manner, and ensure customer satisfaction by working with Food and Beverage Managers when necessary.
• Escort guests to their chairs, assist with lounge setup, and ensure a courteous and professional interaction at all times, including describing menu items, taking and serving orders, and managing guest checks.
• Set up and breakdown umbrellas, cabanas, and pool areas daily, maintaining cleanliness and order according to health and safety regulations.
• Perform routine opening and closing duties including preparing and folding towels, stocking linens, and setting up service stations.
• Walk through all assigned areas to remove and replace dirty towels, service trays, glasses, and empty trash receptacles.
• Expedite the service of food from the kitchen to guests, manage beverage refills, and ensure bars are stocked to appropriate levels.
• Prepare and serve beverages like tea, coffee, water, and soft drinks.
• Clear tables of glasses, plates, utensils, and napkins and ensure proper care and cleanliness of tableware and serving equipment.
• Maintain effective communication between kitchen, managers, and floor staff, and develop positive working relationships to support team goals.
• Understand operational setups of the pool, restaurant, and bar, and complete daily checklists.
• Assist, support, and work closely with bartenders and kitchen, ensuring smooth service flow and compliance with Association Rules and Regulations.
• Ensure standards and guest requirements are met consistently
• Maintain knowledge of all food and beverage menu items.
• https://careers.accor.com/global/en/job/ft-pool-experience-attendant-in-sls-lux-brickell-miami-united-states-jid-63881