Guest Service Operator

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist.

Scope of Position

Guest Service Operator are responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at The Pullman Hotel becomes a memorable moment.

Specific Responsibilities

• Responds to all incoming calls complying with corporate governance standards and transfers them to the appropriate destination
• Responds to all in house guests requests and transmits the order to the corresponding department for request to be treated complying with corporate governance standard
• Log all requests and ensures follow up on all of them within standard delay
• Logs and treats wake-up call requests
• Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.
• Maintains telephone extension lists updated
• https://careers.accor.com/global/en/job/guest-service-operator-in-pullman-cape-town-city-centre-cape-town-south-afri-jid-63039