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Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Manager

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Job Description

 

  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Analyse guest feedback and provide strategic direction to continuously improve overall rating
  • Create a communication bridge between guests and operational departments.
  • Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore.
  • Approve the “Through Our Guests’ Eyes” report prepared according to requests, needs and demands placed by guests throughout the day.
  • Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.
  • Ensure that a Welcome Letter is written and sent to guests staying at the hotel.
  • Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.
  • Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.
  • Conduct an internal communication meeting with the department at least twice every month and record the items discussed.
  • Responsible for procuring and protecting the supplies required to manage the office.
  • Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.
  • Identify the personal expectations and tendencies of guests and work on future concepts accordingly.
  • Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.
  • Inform the General Manager about any diseases and health problems of guests.
  • Prepare the “Monthly Timecard Report” for Guest Relations employees and submit the report to the Personnel Department.
  • Prepare the weekly work schedules for Guest Relations employees.
  • Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.https://careers.accor.com/global/en/job/guest-relations-manager-in-rixos-radamis-sharm-el-sheikh-sharm-el-sheikh-egyp-jid-59083

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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