Housekeeping Supervisor

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Job Description

• To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
• To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.
• To develop staff motivation and performance through daily trainings and regular “refresher” courses.
• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding  guest requests
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
•  Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Positive attitude, Discipline
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Eye for detail, Helpful
• Fluency in English