GSA

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Job Description

 

  • To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience.
  • Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries.
  • Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.
  • Daily bucket check and sort-out the billing errors which we may have against the guest package and other enclosures.
  •  Update daily guest preferences and all the glitches as it is being communicated from any concerned department.
  • Coordinate and cooperate with all the operational departments and support for daily operational needs.
  • Keep the workplace clean and tidy at all the time and uphold the best grooming standard to represent the true reflection of Anantara
  • Train and buddy-up with your new team members as the supervisors assign you during your daily shifts.
  •  To be available for the arrivals and departure welcome and farewell team during the shift.
  • To check and setup the Villa according to the guest preferences and make sure to communicate with concerned departments.
  • After every check-in make sure to share the guest dietary requirements and preferences are being communicated with the concerned operational teams.
  • During the desk shift all the telephone callas and in-room dining food orders to be handled with utmost profession.

Qualifications

  • Previous experience in a similar role (Minimum 2 Years) in a five-star resort
  • Strong commercial/business acumen
  • Experience with Front Office Systems
  • Fluent in English both written and verbal
  • Must possess effective time management skills
  • Must have an optimistic approach to guide, counsel the employees in pressure.
  • Must currently hold the role applying for
  • Should have qualifications matching to position applying for
  • Trackable references to support the role applied for

https://jobs.smartrecruiters.com/MinorInternational/744000076043125-guest-service-agent?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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