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Job Description To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience. Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries. Liaise with sister properties and other domestic arrival destinations to coordinate and […]
Job Description The Loyalty Operations Executive plays a key role in supporting the operational execution of loyalty campaigns, hotel content management, and partner communications. This role requires a detail-oriented and agile individual who can manage multiple systems and processes efficiently in a fast-paced, evolving environment. The ideal candidate will possess strong logical thinking, multitasking abilities, […]
Job Description Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications. Reply to, create, manage and proceed emails, live chat, and phone communications to and from customers. Support customers re order processing via chat, email and telephone and create sale opportunities Manage product and service […]
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to […]
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