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POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to […]
Job Description To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience. Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries. Liaise with sister properties and other domestic arrival destinations to coordinate and […]
Job Description The Loyalty Operations Executive plays a key role in supporting the operational execution of loyalty campaigns, hotel content management, and partner communications. This role requires a detail-oriented and agile individual who can manage multiple systems and processes efficiently in a fast-paced, evolving environment. The ideal candidate will possess strong logical thinking, multitasking abilities, […]
Job Description Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications. Reply to, create, manage and proceed emails, live chat, and phone communications to and from customers. Support customers re order processing via chat, email and telephone and create sale opportunities Manage product and service […]
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