Raffles Club Agent

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

PURPOSE OF POSITION

To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.

KEY ROLES & RESPONSIBILITIES

• Greet guests at all times in a friendly and helpful manner
• Register and room all Raffles Club guest arrivals according to established procedures
• Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
• Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
• Maintains cashier float and ensure accurate daily report of all money received
• Cashes hotel guests’ personal and travelers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
• Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be “sold” on an onward booking to another Raffles property
• Ensure that guests depart the hotel with a positive impression of the hotel service
• Perform audit balances and prepare all reports for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure that Reception and Lounge work area is clean and in an orderly state at all times
• https://careers.accor.com/global/en/job/raffles-club-agent-in-raffles-dubai-dubai-united-arab-emirates-jid-64906