Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.
Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
ONBOARDING :-
- Manages and facilitates (in collaboration with other presenters) Embark for all new employees
- Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviours, NLO, GROW, and annual compliance requirements.
- Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
- Maintains an effective Designated Trainer program
- Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
- Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
- Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
OPERATIONAL LEARNING :-
- Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
- Plans and co-facilitates training activities if/when training is part of the solution
- Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
MANAGEMENT & LEADERSHIP TRAINING :-
- Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
- Facilitates and/or coaches others to facilitate management development programs including GROW
- Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
- Ensures every college recruit completes a structured program with learning objectives
COMPLIANCE :-
- In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property
GENERAL :-
- Regularly benchmarks the learning function with Learning Success Levels
- Bases the direction for learning on a thorough Learning Needs Analysis
- Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
- Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
- Prepares and produces training calendars that reflect performance gaps and learning needs
- Markets the learning function’s programs, initiatives, and online learning
- Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
- Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
- Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
- Selects and manages external vendors to deliver specialised training on service and/ or management skills
- Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
Key Knowledge:
- Adult learning styles and principles
- Needs Assessment methodologies and learning needs identification
- Learning technologies, such as e-learning options and distance learning
- Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
- Project planning tools and processes
- Communication and influencing strategies
- Basic budgeting, accounting and financial management
- Current on industry trends affecting workplace learning
COMPETENCIES
Excellent communication skills Facilitation skills Instructional design skills Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required) Coaching skills Influencing skills
https://careers.fourseasons.com/us/en/job/REQ10328457/Assistant-Learning-manager
