Spa Supervisor

Mandarin Oriental Muscat is looking for a Spa Supervisor to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences & Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Performing as all spa & wellness treatments to guests in a professional and pleasant manner.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.

Training

• Conduct regular refresher trainings for all spa therapists.
• Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.
• Assist with all suppliers’ trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche & Maison D Asa
• Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel
• Complete treatment log and update on a monthly basis following the monthly trainings.
• Create monthly training plan in liaison with the Manager
• Update monthly training plans and Departmental Learning Check Lists on monthly basis
• Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants
• Complete Group Spa Training and on the job training with Spa Team.
• Complete the Hotel Train the Trainer Course
• Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life
• Conduct SOP training with therapists to ensure consistency within the spa treatments team
• Create & Amend SOPs as required in the current operations.
• https://careers.mandarinoriental.com/jobs/spa-supervisor-muscat-muscat-governorate-oman