Hotel Manager

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.

We are now looking for an experienced Hotel Manager to join our team

We are seeking a visionary and customer-focused Hotel Manager to join our team in Mumbai, India. As the Hotel Manager, you will be responsible for overseeing all aspects of our hotel operations, ensuring exceptional guest experiences, and driving business growth in one of India’s most vibrant cities.

• Lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and innovation
• Oversee daily operations of all departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage the hotel’s financial performance, including budgeting, cost control, and revenue optimization
• Ensure compliance with all relevant health, safety, and environmental regulations
• Collaborate with Sales & Marketing teams to develop and execute effective promotional strategies
• Implement and maintain high standards of service quality and cleanliness throughout the property
• Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions
• Foster relationships with key stakeholders, including guests, corporate clients, and local businesses
• Stay abreast of industry trends and implement innovative practices to maintain a competitive edge
• Manage crisis situations and resolve complex guest issues with professionalism and efficiency