Housekeeping Supervisor

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

We are looking for an Housekeeping Supervisor intern to be a part of the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.

• Ensure all departmental service standards and sequences of service are being upheld.

• Work collaboratively with all housekeeping partners on a day-to-day basis.

• Maintain a close relationship with the Front Office and Engineering Team.

• Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.

• Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.

• Promote teamwork and quality service through daily communication and coordination with other department managers.

• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

What we are looking for…

• Someone who understands, celebrates, and embraces the SLS brand values.
• https://careers.accor.com/global/en/job/housekeeping-supervisor-intern-in-sls-barcelona-barcelona-spain-jid-41686