About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.
Essential Functions:
Checks-in guests in an efficient, personalised and friendly manner, using the guest name during the interaction. Leases with the GSA team for a flawless arrival experience. Following the Four Seasons Benchmark Standards and ensuring to obtain guest history details and to update the system accordingly.
Ensures that guest has been assigned the requested type of villa and the correct rate is charged.
Issues and hands out the correct keys.
Checks-out guests in an efficient, personalized and friendly manner, using the guest name during the interaction. Ascertain guest satisfaction, collect keys, posts late charges and presents bill to the guest. Liaises with the driver for a flawless departure experience while following all Four Seasons policies.
Daily check of the guest bills, ensuring accurateness at all times.
Ensures smooth operation of the cashiering functions for guests. Provide change, foreign currency exchange and post charges to the guests’ account. Reconcile all transactions at the end of the shift and maintain a balanced cash float.
Handling any guest requests in a professional, personalized and timely manner.
Assists guests with enquiries in regards to hours of operation for any food and beverage outlet, the SPA, the GYM, the library.
Knows the villa types and locations of all guest villas.
Assists guests with enquiries for any external vendors, restaurants and add personal recommendations.
Able to perform any Concierge requests such as but not limited to: transfer requests, airport pickups and drop offs, excursion bookings.
Able to perform any PBX tasks including but not limited to: handling of the radio, accurate logging and coordination of Buggies, take and deliver wake up calls, place phone lines on do not disturb.
Able to handle any guest feedback and keep next level management well-informed, alerting of any action needed. Complete Guest experience report as needed for appropriate follow up.
Respond to FS Chat Messages accurately and in within 90 seconds using guest names when possible.
Answers any phone calls within 3 rings, with appropriate gre
https://careers.fourseasons.com/us/en/job/REQ10353032/Guest-Relations-Officer-Reception
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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